Interactions

Tracking your communication history with contacts.

What are interactions?

Interactions are records of communication between you and your contacts — emails, messages, calls, meetings, and more. They are pushed into Cardmunk by external tools via the Ingestion API.

Note

Cardmunk doesn’t read your inbox or messages directly. Instead, you connect external scrapers or bridges that push interaction data through the API. This keeps you in full control of what gets imported.

Supported sources

Interactions can come from any of these sources:

Email
WhatsApp
Signal
Telegram
Phone
Meeting

Interaction types

Each interaction has a type that describes the kind of communication:

  • Message — Chat messages (WhatsApp, Signal, Telegram, etc.)
  • Email — Email conversations
  • Call — Phone or voice calls
  • Video call — Video conferences
  • Meeting — In-person or scheduled meetings
  • Other — Anything that doesn’t fit the above

Browsing interactions

1

Open the Interactions page

Navigate to the global Interactions page from the main menu to see all interactions across all contacts.
2

Search and filter

Use the search bar for full-text search across message content and subjects. Filter by source (email, WhatsApp, etc.) or date range.
3

View per-contact interactions

Open any contact’s detail page and go to the Activity tab to see interactions specific to that person.

Deduplication

Cardmunk automatically prevents duplicate interactions. Each interaction is identified by its source and source ID (the platform’s own message identifier). If you push the same interaction twice, it’s silently ignored.

Tip

This means you can safely re-run your ingestion tools without worrying about creating duplicate entries.

Interactions and activity scores

Interactions feed directly into the activity scoring system. The more (and more recent) your interactions with someone, the higher their activity score. Different interaction types carry different weights — a meeting counts more than a chat message.